Domestic Service & Maintenance

Watret - Ensuring Reliability and Efficiency - ready to deliver support and solutions exactly when you need them most.

Watret - Exceeding Industry Standards with Exceptional Service Delivery

Your residents rely on you for safe and comfortable housing, and we are here to support
you with this.

Service & Maintenance

At the heart of our operations lies a commitment to excellence, with all contracts aligned to industry-standard KPIs and SLAs.

We maintain meticulous data management tailored to meet each client’s unique needs.

Our dedicated team of directly employed heating and electrical experts is complemented by experienced contract managers, site supervisors, resident liaison officers, and back-office administrators.

With our powerful, cutting-edge software system, all your service level information is at our fingertips. This ensures complete transparency and seamless integration, giving you real-time access and full control over your service requirements.

We work with clients to manage every step of the process—from planning to reporting—offering regular performance updates and seamless data integration.

What you can expect,

  • Proactive Data Management

  • Tailored Solutions to Maximise Efficiency

  • Regular Communication for Transparency and Trust

  • Directly Employed Staff with an Average of 9 Years Employment

  • Suite of KPIs & Report Monitoring

  • Managing Daily Appointments with an Integrated API

  • Dynamic Scheduling Software

  • Rigorous Quality Control Checks

Our Contract Teams

Our team of project managers and domestic engineers deliver annual servicing and planned preventative maintenance (PPM) with a 24/7 reactive/repair service covering a variety of heating equipment and systems.

24/7 Emergency Breakdown Cover

  • 100% Compliancy on Quality & Gas Safety

  • Specialised training and DBS checked engineering team

  • Cost-Effective Solutions

  • Supply Chain Management